With You From Inception to Operation
At Harmonic, our passion for video extends far beyond creating products. We’ve also brought together a global team of professionals with extensive experience in deploying broadcast, cable, IPTV, OTT, production and playout systems. From prime responsibility for complex, end-to-end systems to configuration and testing of individual units, Harmonic Professional Services has the experience and expertise to rapidly launch your new or enhanced services. We’ve been in video for over two decades, and more than 450 customers in 77 countries have trusted Harmonic Professional Services to help bring their digital media service to market.
New video deployments can be complex and significant projects. Harmonic can help.
Consulting, Discovery & Requirements Definition
The first step in every project is to clearly understand your requirements and objectives, and to collaboratively develop a solution based on best practices. Harmonic’s Professional Services team will conduct a structured discovery phase and workshop with your team to ensure project requirements and objectives are well defined and documented.
Planning & Implementation
Working with your staff, Harmonic’s experienced program managers will create a project-specific statement of work (SoW) and a project plan with clearly-defined deliverables and timeframes. This may encompass any or all of the items necessary to launch your service, such as:
- Program management
- System design & documentation
- Physical installation and cabling
- As-built documentation
- Method-of-procedure (MoP) development
- Subcontract management & procurement
- System-specific training
Harmonic is an authorized reseller of many commonly used infrastructure products, and our solutions represent the best the industry has to offer. Our flexible engagement models ensure we meet your technological and economic considerations.
We know that, often, all you need is some supplemental help configuring gear for production use. Harmonic can provide you with rapid, effective assistance when you need it, or when your staff is otherwise occupied. When you need an extra pair of hands, purchase Service Days with Harmonic. Our qualified, experienced staff will be deployed to your facility from our Field Service Center locations, enabling you to quickly get that new piece of gear up and running.
Harmonic offers a wide range of training options to maximize the effectiveness of your staff. This includes on-site, over-the-shoulder training, on-line training via Harmonic University and traditional classroom training offered at Harmonic facilities worldwide or at your facility. Learn More
We also offer predefined service packages for commonly requested services. These packages include;
- Workflow workshop
- Network assessments
- IRIS video quality assessment services
- Overflow transcoding (Transcoding as a Service)
Need a longer-term supplement to your team? Harmonic’s staff augmentation services can provide you with experienced personnel on a contract basis, allowing you to pursue that project or develop that expansion with proven resources.
When technology and operations are not your core business, consider allowing Harmonic to not only design and build your infrastructure, but also operate it for you. Harmonic’s proactive, preventative approach to system operation ensures system uptime. Allocate your precious resources to your business and let our experts attend to your digital media operations. Contact your account manager to arrange a Managed Service Workshop with Harmonic’s Professional Services team.
Contact Professional Services at +1.408.542.2720, or at DLProServInfo@harmonicinc.com.