Support

SUPPORT PLANS

Harmonic offers an extended warranty, standard support contract options, as well as customized service agreements tailored to meet the unique requirements of your organization. Harmonic offers a comprehensive set of services, including:

Service Plan Features*

  • 24x7 Technical Telephone Support
  • Expedited Advance Replacement
  • World Wide On-Site Support
  • Emergency On-Site Support
  • 24 Hour Web-Based Support
  • On-Line Support
  • Remote Access
  • Software Maintenance Releases
  • Software Feature Releases
  • Extended Warranty
  • Repair

* Note: Some features may not be available with all service plans.

Telephone-based technical support is available through Harmonic's call center 24 hours a day, 7 days a week. The center is staff by technical service representatives who can provide a 1 hour response.

Remote access to deployed systems may be required to enable remote troubleshooting by Harmonic technical support engineers.

On-site support is available 24 hours a day, 7 days a week with emergencies receiving a priority response.

On-line support is available 24 hours a day, 7 days a week for submitting problem reports, reviewing case status and checking the status of Return Materials Authorization shipments.

Software maintenance and feature releases are for commercally available Harmonic software with a valid user license, when and if available.

If you are interested in learning more about support options, please contact your Harmonic sales representative.