AI is moving from the data center into the home, and the access network has to keep up with more upstream traffic, lower latency, and higher reliability expectations. Operators have to meet those expectations without growing operating cost. Harmonic built the platform that did this for cable and extends it to fiber, to network intelligence, and to the edge.
650,000+ homes upgraded to multi-gig symmetrical service.
Migrating its HFC footprint to fiber on the existing platform.
Overbuilding HFC with fiber using the same architecture.
Intelligence: Fewer truck rolls. Fewer churned customers. Same operating budget.
cOS SensAI is the open broadband intelligence fabric that works across any network and any vendor.
Reliability, not speed, is what wins in a hyper-competitive market. SensAI collects telemetry from the back office to the customer's home, builds a network graph that gives it context, and puts a team of seven specialized AI agents to work around the clock. It plugs into the tools operators already use, so teams get smarter without learning another UI.
Seven agents mirroring operator functions
Subscriber care, NOC, field ops, daily intelligence, planning, provisioning, and maintenance.
Vendor- and network-agnostic
Works on DOCSIS and fiber, including networks where Harmonic provides no equipment.
Learning compounds
Signatures found at one operator improve detection for all.
Forward-deployed engineers
Ride along with field teams and ship improvements on the fly.
“Harmonic’s virtual converged multi-access edge solution is a game changer, allowing us to deliver faster, more reliable internet services for a flawless connection to high-bandwidth applications."
"Harmonic’s unique multi-access, virtualized edge cloud approach to PON gives us the confidence to deliver ultra-fast, reliable internet services to our subscribers and support high-bandwidth applications such as VR and low-latency gaming."
SensAI opened hundreds of field tickets and prioritized them down to a few dozen truck dispatches.
(100% non-Harmonic PON network): Found a video degradation caused by a CDN configuration, which would otherwise have taken weeks or months to trace.
“Harmonic’s virtual converged multi-access edge solution is a game changer, allowing us to deliver faster, more reliable internet services for a flawless connection to high-bandwidth applications."
"Harmonic’s unique multi-access, virtualized edge cloud approach to PON gives us the confidence to deliver ultra-fast, reliable internet services to our subscribers and support high-bandwidth applications such as VR and low-latency gaming."