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Central: AI-Driven Network Intelligence & Operations

Harness the power of agentic AI, analytics, and insights to monitor, manage and optimize your broadband network. Central transforms data into actionable insights to improve subscriber quality of experience (QoE), simplify operations, and protect your reputation.

Unify your network intelligence, tools, and people in one intuitive platform.

 

See more. Know sooner. Act faster.

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How do you simplify operations while improving QoE?

Central runs an Open API to integrate with your existing operations tools and systems to unite your network analytics, performance enhancements, and subscriber experience data into a single intelligent platform. Turn millions of data points into actionable insights and lay a foundation for self-healing networks with agentic AI.

  • Analytics
  • cOS SensAI
  • CXFinder
  • Sonar
  • Insights

Analytics

Streaming telemetry and customizable dashboards to track network and subscriber performance in real time.

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cOS SensAI

Leverage agentic AI to analyze live telemetry to predict, prevent, and resolve network issues before they impact QoE for faster fixes and more loyal subscribers.

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CXFinder

Pinpoints subscriber QoE issues down to the CPE, helping you prevent churn and improve satisfaction.

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Sonar

Field-friendly app for rapid node activation, RF analysis, and network walkouts, shortening time to service. Sonar automates DAA deployments with precision, simplifying node activation, RF analysis, and troubleshooting.

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Insights and recommendations

Correlates network data to identify root causes and trends, turning complex telemetry into clear, actionable intelligence.

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How do you simplify operations while improving QoE?

Central runs an Open API to integrate with your existing operations tools and systems to unite your network analytics, performance enhancements, and subscriber experience data into a single intelligent platform. Turn millions of data points into actionable insights and lay a foundation for self-healing networks with agentic AI.

Unified Network Intelligence

One view. Every layer.

Central aggregates data from access, transport, and subscriber layers into one intuitive portal—giving you full visibility and actionable insights across your entire network.

Agentic AI that works for you

Smarter operations, fewer tickets.

Our cOS sensAI assistant analyzes telemetry, predicts faults, and automates decisions to improve QoE and reduce churn. It doesn’t just alert—it acts to keep your network healthy and your subscribers happy.

Proactive QoE Management

Protect subscriber experience.

With apps like Insights and CXFinder, Central detects degradations before they’re visible to subscribers—helping you resolve issues proactively and protect NPS and brand trust.

Unified Network Intelligence

One view. Every layer.

Central aggregates data from access, transport, and subscriber layers into one intuitive portal—giving you full visibility and actionable insights across your entire network.

Agentic AI that works for you

Smarter operations, fewer tickets.

Our cOS sensAI assistant analyzes telemetry, predicts faults, and automates decisions to improve QoE and reduce churn. It doesn’t just alert—it acts to keep your network healthy and your subscribers happy.

Proactive QoE Management

Protect subscriber experience.

With apps like Insights and CXFinder, Central detects degradations before they’re visible to subscribers—helping you resolve issues proactively and protect NPS and brand trust.

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Transform data and network visibility into business value

Central is built by broadband experts who understand the pressure to deliver flawless service. With sensAI-driven RCA, proactive insights, predictive analytics, you gain the power to eliminate hidden issues, accelerate time to resolution, prevent outages, and reduce operational spend to and deliver the consistent QoE your subscribers expect.
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for Harmonic customers
 

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Customer story: GCI, Alaska

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– Name, Title, Company

 

Operators supercharge broadband subscriber QoE with Central

Real networks. Real evolution. Real success. Hear from operators who chose cDeploy to simplify and accelerate deployments.

 
 
 

Ready to put intelligence at the center of your network?

See how the Central suite of network monitoring and management tools simplify operations, improve performance, and elevate subscriber experience. Combine Central with your cSurance SLA to gain unmatched visibility, accountability, and peace of mind.

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Frequently asked questions

What is Central?

Central is Harmonic’s suite of tools to unify network intelligence combining agentic AI, analytics, and automation to simplify operations and improve Quality of Experience across DOCSIS, DAA, and Fiber networks.

What tools are included with Central?

Analytics, Insights, Sonar, CXFinder, Beacon ISM, and sensAI, all working together to deliver not only visibility, but clarity and control with actionable recommendations while laying a foundation for self-healing networks.

How does cOS sensAI help operators?

cOS sensAI is Central’s agentic AI assistant. It interprets live telemetry, predicts faults, and runs actions—turning reactive operations into proactive network management.

Can I integrate Central with my Harmonic SLA?

DOCSIS 3.1/4.0, DAA, Fiber, and PON deployments—whether greenfield, migration, or expansion.

Does Central support both DOCSIS and Fiber networks?

Absolutely. Central supports DOCSIS 3.1/4.0, PON, and hybrid architectures, giving you unified monitoring and analytics across technologies.

How do I learn more information about the Central suite?

Contact our CXcare team for a demo and consultation. We’ll help tailor Central to your operational goals and integrate it seamlessly with your existing systems and SLAs.

Explore all that CXcare has to offer

Empower your team and keep industry knowledge in-house for the next generation. See cSkills.

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cSkills

Customizable, role-focused training on cOS solutions to boost operational confidence, proactively, and efficiency with hands-on expertise.

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cNOC

Simplify your operations center, for peace of mind, performance, and proactivity, with your team at the helm.

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cWise

Expert design, assessment, and planning to ready your network and your teams for today, and the future

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cDeploy

Extra hands with precision and speed, onsite and virtually, to scale scale deployment, installation, and configurations.

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cSurance

Global, SLA-backed around the clock support boosting responsiveness, safeguarding QoE, and reducing OPEX.

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