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cNOC Broadband Network Managed Operations

Keep your network performing at its best with cNOC. Harmonic’s in-house NOC of expert engineers monitor, manage, and optimize your operations 24/7. You offload your challenges and we ensure your outcomes with flawless network performance and service excellence.

You focus on growth while we handle the day-to-day operations.

 

We keep watch, so your network never sleeps.

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How do you keep a broadband network healthy 24/7?

cNOC offers managed broadband network operations that turn reactive work into proactive performance. Our global team of network and domain experts monitors your network 24/7, using Central's AI-driven visibility and SensAI intelligence as force multipliers. We detect, resolve, and prevent issues before they impact subscribers' quality of experience (QoE) or revenue.

24/7 Monitoring

Worldwide and at the ready.

Our global NOC of network and domain experts monitor every device, node, and subscriber experience. Human oversight drives every decision, ensuring your teams excel and your service never sleeps.

Human and AI Collaboration

Expert eyes meet smart insight.

Our engineers combine broadband expertise with Central's sensAI and Beacon ISM applications. Human judgment paired with AI visibility detects issues early, identifies root causes faster, and enables decisive action to protect QoE.

Predictive and Proactive

Prevent failures before they start.

We don't just respond to problems, we prevent them. Using pattern recognition and predictive analytics, our team identifies emerging issues early and resolves them before they escalate into service-affecting events.

Expertise and Trust

Extend your team easily

Protection and performance powered by real people, real expertise, and real-time intelligence. We don’t just monitor networks, we deliver business outcomes.

Scalable Managed Operations

From small teams to full outsourcing

Whether augmenting your existing NOC or running it entirely, cNOC adapts to your scale and strategy, enhancing your operations without growing OPEX.

Fast Incident Resolution

Restore service before subscribers notice

Our team triages and resolves incidents and automates routine fixes to keep your subscribers happy and your teams confident with zero guesswork.

Real expertise, measurable uptime.

Our engineers don’t just monitor, they manage. Backed by decades of broadband experience, AI-driven insight, and accountability, cNOC combines human care with tools and purposeful action to deliver unmatched reliability and operational peace of mind.
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Expert, Responsive Support

“Your colleagues at Harmonic give their all, are very helpful, and really take care of all our needs, which consume quite a lot of resources, especially when it comes to security requirements.

They have excellent knowledge, so it is possible to work with them very quickly. Protracted processes usually result in slower procedures, but that is on our side.”

 

How are operators eliminating OPEX?

See how operators of all sizes, worldwide simplify day-to-day operations with cNOC.

 
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Ready to simplify your operations?

Let’s simplify your operations together. With cNOC, you gain proactive network monitoring, AI-driven insights, and expert management 24/7 so you can focus on growing your business and improving subscriber satisfaction not firefighting and losing time with root cause analysis.

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Frequently asked questions

What is cNOC?

cNOC is Harmonic’s 24/7 managed broadband network operations service that monitors, manages, and maintains broadband networks across DOCSIS, DAA, and Fiber architectures.

How is cNOC different from TAC, and how does it work with other CXcare services?

TAC provides expert reactive support for Harmonic equipment. cNOC adds proactive 24/7 monitoring across your entire network, including third-party devices and infrastructure, identifying and fixing issues before they impact subscribers.

cNOC integrates seamlessly with Central's AI-driven visibility platform and cSurance SLA guarantees, creating a complete operational ecosystem that monitors, manages, and protects your network.

Can cNOC replace my internal NOC?

Yes, cNOC can fully replace or complement your internal NOC. Many operators partner with us for complete 24/7 coverage, while others use cNOC for after-hours support or to augment existing teams. We work with your operations model to eliminate coverage gaps and reduce the overhead of maintaining full-time NOC infrastructure.

Does cNOC support multi-vendor environments?

Absolutely. Our engineers monitor and manage Harmonic and third-party equipment through integrated systems and APIs. Whether you run a multi-vendor DOCSIS network, mixed infrastructure, or hybrid architectures, cNOC provides comprehensive operations coverage across your entire environment.

How do I start with cNOC?

Contact the CXcare team to begin a comprehensive assessment. Our technical team and customer success managers will evaluate your operations model, infrastructure requirements, and integration needs. Together, we'll define a managed service plan that aligns with your business goals and ensures smooth onboarding.

Explore all that CXcare has to offer

Start strategically planning now to keep your network future-ready. Begin with cWise.

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cWise

Expert design, assessment, and planning to ready your network and your teams for today, and the future

Learn More
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cDeploy

Extra hands with precision and speed, onsite and virtually, to scale scale deployment, installation, and configurations.

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cSurance

Global, SLA-backed around the clock support boosting responsiveness, safeguarding QoE, and reducing OPEX.

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Central

Your AI-powered operations suite to streamline analytics, insights, deployment, and quality assurance.

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cSkills

Customizable, role-focused training on cOS solutions to boost operational confidence, proactively, and efficiency with hands-on expertise.

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