How do you keep the network reliable 24/7?
cSurance offers six critical protections delivered through 24/7 global support engineering and SLAs that augment your team, improve subscriber experience to reduce churn, eliminate risks, while ensuring consistent network performance.
Proactive 24/7 Global Support
Augment your network operations team.
Global support engineers extend your team, troubleshoot, resolve critical incidents and emergencies faster. Ensure rapid recovery to protect subscriber trust.
Agentic AI for Operations
Get the Central software suite included.
Open APIs and modern UIs to monitor, deploy, and maintain your network with ease. Predict and prevent issues to reduce tickets, truck rolls, and grow your NPS.
Restoration and Cost Protection
Guarantee timely restoration.
Prevent emergency spending and restore service fast. You can count on guaranteed response times that protect your reputation and the subscribers trust in you.
Workload Relief
Simplify your day-to-day operations.
Operational excellence with support that doesn’t sleep. With comprehensive coverage our experts are always ready to act and guide whenever you need it.
Strategic Partnership
Bridge gaps with a dedicated partner.
You get a dedicated Customer Success Manager to advocate for you, create opportunities, coordinate teams, and manage issues, even after your business hours.
Performance Guarantees
Accountability ensures real protection.
With up to 50x fewer SLA violations than the industry average, we are proactive and take financial accountability to protect your subscribers’ experience.
How can you trust our CXcare service experience and expertise?
Our 24/7 global support engineers understand that every minute of downtime impacts subscriber trust and NPS. Our promise: proactive issue identification before subscriber impact, rapid restoration, clear escalation, and decades expertise combined to handle what your team and network needs, whenever you need it.
24/7 Global Support
Your local needs met by our worldwide team, whenever you need assistance.
Your local needs met by our worldwide team, whenever you need assistance.
Expert Engineers
Decades of combined broadband experience solving complex network challenges.
Decades of combined broadband experience solving complex network challenges.
Rapid Restoration
Proactive issue identification and streamlined escalation for faster resolution.
Proactive issue identification and streamlined escalation for faster resolution.
“When support from Harmonic is required, their team is responsive, works with us to diagnose the issue, and ensures it is resolved appropriately.”
“The solution is stable. Support has a quick response on incidents and Harmonic team had a good technical response. Good end customer experience.”
“Harmonic Inc.'s products have allowed us to advance our technology through an adaptable platform that also delivers cost savings. The support team consistently provides prompt and responsive assistance and Harmonic listens to our requests.”
Central
Your AI-powered operations suite to streamline analytics, insights, deployment, and quality assurance.
cSkills
Customizable, role-focused training on cOS solutions to boost operational confidence, proactively, and efficiency with hands-on expertise.
cNOC
Simplify your operations center, for peace of mind, performance, and proactivity, with your team at the helm.
cWise
Expert design, assessment, and planning to ready your network and your teams for today, and the future
cDeploy
Extra hands with precision and speed, onsite and virtually, to scale scale deployment, installation, and configurations.
