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XOS Advanced Media Processor
Electra X Live Video Processor
Electra XT High-Density Transcoder
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ProStream X Video Stream Processor
ProSwitch IP & ASI Redundancy Switch
NMX Network Management System
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Video Appliances
ProStream X Video Stream Processor
ProSwitch IP & ASI Redundancy Switch
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Video Appliances
Spectrum X Advanced Media Server
Spectrum Media Studio Application
Spectrum XE Compressed Playout System
MediaGrid Shared Storage
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Video Appliances
ProView 7100 IRD
ProView 8100 IRD
RD9000 Multiformat Decoder
ViBE CP9000 HD/UHD Encoder
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DMS Distribution Management System
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Fin 10G SFP+ Based OLT
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Ripple Modular DAA Node
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Service Level Agreements

Designed to help you get the most out of your product.

Peace of mind for your products

Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.

A Onecare solution
for every need

Service-Level-Agreement-Large-image
Harmonic OneCare plans include an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.

Learn More About Our Service Packages

Service Level Agreement Features

Our Service Level Agreements include the following standard features to ensure your services are always up and running.
Covers all Harmonic video appliances
Access to software releases
Available 24/7/365
FLEXIBLE PLANS to meet your needs
Priority case management & escalation
Fast, predictable response times

Learn More

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.

Get In Touch

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.