Service Level Agreements

Designed to take help you get the most out of your product.

Peace of mind for your products

Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.

A Onecare solution
for every need

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Harmonic OneCare plans include an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.

Service Level Agreement Features

Our Service Level Agreements include the following standard features to ensure your services are always up and running.

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.

Get In Touch

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.