Service Level Agreements

Designed to take help you get the most out of your product.

Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.

A Onecare solution
for every need

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Harmonic OneCare plans are an integral part of Harmonic Media Services with an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.

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Service Level Agreement Features

Our Service Level Agreements include the following standard features to ensure your services are always up and running.

AVAILABLE 24/7/365

LOWEST TCO FOR YOUR PRODUCTS

PRIORITY CASE MANAGEMENT & ESCALATION

FLEXIBLE PLANS

FAST, PREDICTABLE RMA RESPONSE TIMES

SOFTWARE & MAINTENANCE RELEASES

Ways we can Help you do more

Our teams can support you in many ways. These options may be of interest depending on your needs.

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Professional services

From complex, end-to-end systems to configuration and testing of individual units, you have access to a team that covers it all. Launch services faster with our support and expertise.

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Training

Take your product knowledge to the next level. We offer a wide range of education, including one-to-one training, online courses and classroom sessions at our facilities, or yours.

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Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.

Get In Touch

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.