Contact Us
Video Streaming
Video Streaming
VOS360 Live Streaming Platform
VOS360 Channel Origination Platform
VOS Cloud-Native Software
Video Appliances
Video Appliances
Encoding
Video Appliances
XOS Advanced Media Processor
Electra X Live Video Processor
Electra XT High-Density Transcoder
Electra X2S Headend-in-a-Box
ProStream X Video Stream Processor
ProSwitch IP & ASI Redundancy Switch
NMX Network Management System
Stream Processing
Video Appliances
ProStream X Video Stream Processor
ProSwitch IP & ASI Redundancy Switch
Media Servers & Storage
Video Appliances
Spectrum X Advanced Media Server
Spectrum Media Studio Application
MediaGrid Shared Storage
Spectrum XE Compressed Playout System
Contribution & Distribution
Video Appliances
ProView 7100 IRD
ViBE CP9000 HD/UHD Encoder
RD9000 Multiformat Decoder
ProView 8100 IRD
Network Management
Video Appliances
NMX Network Management System
DMS Distribution Management System
Success Stories
Cable Access
Cable Access
CableOS Cloud-Native Core Platform
Network Edge Devices
Network Edge Devices
Ripple Modular DAA Node
Shell Compact DAA Node
Oyster Low Power DAA Node
Pebble Remote PHY Device
Jetty 60G-Capable Remote Switch
Reef High-Density DAA Shelf
Wave Compact DAA Shelf
Fin 10G SFP+ Based OLT
Broadband Solutions
Broadband Solutions
Optionality with FMA
Flexible Ways to PON
The Path to DAA
Higher Speeds with FWA
CableOS Central
Services
Success Stories
What's New
What's New
Insights
Press Releases
In the News
Events
About
About
Company
Careers
Investors
Customers
Partners
Partners
Channel Partners
Technology Partners
Leadership
Corporate Responsibility
Support Contact Us

Service Level Agreements

Designed to help you get the most out of your product.

Peace of mind for your products

Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.

A Onecare solution
for every need

Service-Level-Agreement-Large-image
Harmonic OneCare plans include an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.

Learn More About Our Service Packages

Service Level Agreement Features

Our Service Level Agreements include the following standard features to ensure your services are always up and running.
Covers all Harmonic video appliances
Access to software releases
Available 24/7/365
FLEXIBLE PLANS to meet your needs
Priority case management & escalation
Fast, predictable response times

Learn More

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.

Get In Touch

Need more support for your product?

Thank you for interest in our Service Level Agreements. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.