Peace of mind for your products

Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.

A OneCare solution for every need

Harmonic OneCare plans include an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.

Service level agreement features

Our service level agreements include the following standard features to ensure your services are always up and running.

Covers all Harmonic video appliances

Available 24/7/365

Priority case management & escalation

Access to software releases

Flexible plans to meet your needs

Fast, predictable response times

Ways we can
help you do more

Our teams can support you in many ways. These options may be of interest depending on your needs.


Professional Services

From complex, end-to-end systems to configuration and testing of individual units, you have access to a team that covers it all. Launch services faster with our support and expertise.


Take your product knowledge to the next level. We offer a wide range of education, including one-to-one training, online courses and classroom sessions at our facilities, or yours.

Need more support for your product?

Thank you for interest in Harmonic Service Level Agreements.
Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch shortly.

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