April 20-22 | Join the online Harmonic Live Summit to take video streaming & broadcast to the next level.

Register Today
Contact Us
Video Streaming
Video Streaming
VOS360 Live Streaming Plaform
VOS360 Channel Origination Plaform
VOS Cloud-Native Software
Video Appliances
Video Appliances
Encoding & Processing
Video Appliances
XOS Advanced Media Processor
Electra X Live Video Processor
Electra XT High-Density Transcoder
Electra X2S Headend-in-a-Box
ProStream X Video Stream Processor
ProSwitch IP & ASI Redundancy Switch
NMX Network Management System
Media Servers & Storage
Video Appliances
Spectrum X Advanced Media Server
Spectrum Media Studio Application
MediaGrid Shared Storage
Spectrum XE Compressed Playout System
Contribution & Distribution
Video Appliances
ProView 7100 IRD
ViBE CP9000 HD/UHD Encoder
RD9000 Multiformat Decoder
ProView 8100 IRD
Success Stories
Cable Access
Cable Access
CableOS vCMTS Software
CableOS PHY Products
CableOS PHY Products
Pebble Remote PHY Device
Ripple Remote PHY Node
Shell Remote PHY Node
Reef Remote PHY Shelf
Wave Remote PHY Shelf
CableOS Central
Services
Success Stories
Insights
About
About
Company
Careers
Investors
Customers
Partners
Partners
Channel Partners
Technology Partners
Leadership
Global Citizenship
News & Events
News & Events
In the News
Press Releases
Events
Support Contact Us

Technical Support

Our products are our expertise, let us help you along the way.

DEDICATED TO YOUR VIDEO PRODUCTS

The Harmonic Technical Assistance Center (TAC) is the single point of contact for all your support questions and issues. With locations worldwide you can reach the team by chat, phone or email, 24/7.

YOUR VIDEO
INFRASTRUCTURE COVERED

All of your Harmonic video products are supported worldwide by our team of technical support engineers.

Large-image_Technical_Support
Our passion for video extends beyond developing great video products. When you engage with our team, you can count on world-class service and support, around the clock. Our team includes a wide-range of Tier-1 and Tier-2 product specialists ready to help and guide you through any hardware and software maintenance.

CONSULT PRODUCT DOCUMENTATION

TECHNICAL SUPPORT Features

Our technical support comes standard with these features for your Harmonic products to ensure your services are always up and running.
SUPPORT AROUND THE CLOCK
WORLD-CLASS SERVICE & SUPPORT
SINGLE POINT OF CONTACT
WORLDWIDE LOCATIONS
COMPLETE CASE MANAGEMENT
INNOVATIVE SUPPORT TOOLS

download technical support guide

How to connect to remote assistance

The TAC utilizes remote assistance software to aid in the diagnosis of all product lines. To start a remote, real-time assistance session, please follow these steps:
  • Step 1: Contact Support
  • Step 2: Download Software
  • Step 3: Connect With Support

Contact the support team by chat, phone or email to plan your remote assistance.

Download the Teamviewer software and open the executable file on the PC/Mac you wish us to access. Click ”OK” to run. This will start the TeamViewer client.

Provide the ID and password to our support team, enabling the engineer to connect remotely.

NEED SOME SUPPORT FOR YOUR PRODUCT?

Thank you for your interest in our Technical Support. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.

Get In Touch

NEED SOME SUPPORT FOR YOUR PRODUCT?

Thank you for your interest in our Technical Support. Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch within 1-2 business days.