Support
Contact

Dedicated to your video products

The Harmonic Technical Assistance Center (TAC) is the single point of contact for all your support questions and issues. With locations worldwide you can reach the team by chat, phone or email, 24/7.

Login to Support
Call Support
Chat Support
Report issue

Dedicated to your video products

The Harmonic Technical Assistance Center (TAC) is the single point of contact for all your support questions and issues. With locations worldwide you can reach the team by chat, phone or email, 24/7.

login-to-support-icon-tech-support
Login to support
call-support-icon-tech-support
Call Support
chat-support-icon-tech-support
Chat support
report-issue-icon-tech-support
Report issue

Dedicated to your video products

The Harmonic Technical Assistance Center (TAC) is the single point of contact for all your support questions and issues. With locations worldwide you can reach the team by chat, phone or email, 24/7.

Login to Support
Call support
Chat support
Report issue

Technical support features

Our technical support comes standard with these features for your Harmonic products to ensure your services are always up and running.
Download Technical Support Guide

24/7 support

Single point of contact

Complete case management

World-class service & support

Worldwide
locations

Innovative support tools

support

Your video infrastructure covered

All of your Harmonic video products are supported worldwide by our team of technical support engineers.
Our passion for video extends beyond developing great video products. When you engage with our team, you can count on world-class service and support, around the clock. Our team includes a wide-range of Tier-1 and Tier-2 product specialists ready to help and guide you through any hardware and software maintenance.
Consult Product Documentation

How to connect to remote assistance

The TAC utilizes remote assistance software to aid in the diagnosis of all product lines.
To start a remote, real-time assistance session, please follow these steps:

Step 1: Contact support

Contact the support team by chat, phone or email to plan your remote assistance.

Step 2: Download software

Download the Teamviewer software and open the executable file on the PC/Mac you wish us to access. Click ”OK” to run. This will start the TeamViewer client.

Step 3: Connect with support

Provide the ID and password to our support team, enabling the engineer to connect remotely.

Take your technical
support further

Our teams can support you in many ways. These options may be of interest depending on your needs.

video-streaming-services-card-image

Video appliances services

Count on world-class service plans and a global network of support professionals around the world. Launch your services faster with our team that supports you from consultation to API integration.
Learn More
VOS-standards-services

VOS standards services

Take your software product knowledge to the next level. We use our experience in cloud infrastructure to get your services launched faster, so you can focus on your core business activities.
Learn More

Need some support for your product?

Thank you for your interest in our Technical Support.

Please fill out the form so that we can help you take your products to the next level. Someone from the team will be in touch shortly.

Get in touch