Dedicated to your video products
The Harmonic Technical Assistance Center (TAC) is the single point of contact for all your support questions and issues. With locations worldwide you can reach the team by chat, phone or email, 24/7.
Your video infrastructure covered
All of your Harmonic video products are supported worldwide by our team of technical support engineers.
Our passion for video extends beyond developing great video products. When you engage with our team, you can count on world-class service and support, around the clock. Our team includes a wide-range of Tier-1 and Tier-2 product specialists ready to help and guide you through any hardware and software maintenance.
How to connect to remote assistance
To start a remote, real-time assistance session, please follow these steps:
Step 1: Contact support
Contact the support team by chat, phone or email to plan your remote assistance.
Step 2: Download software
Download the Teamviewer software and open the executable file on the PC/Mac you wish us to access. Click ”OK” to run. This will start the TeamViewer client.
Step 3: Connect with support
Provide the ID and password to our support team, enabling the engineer to connect remotely.
Take your technical
Our teams can support you in many ways. These options may be of interest depending on your needs.