CXcare is our end-to-end services portfolio designed to help broadband service providers (BSPs) plan, deploy, operate, and optimize their networks with confidence. It includes consulting, installation, monitoring and maintenance applications, support, and training services—so you can deliver the best possible customer experience while lowering OPEX and increasing efficiency.

CXcare services directly impact subscriber satisfaction by ensuring faster deployments, fewer outages, proactive monitoring, and optimized QoE. With fewer service interruptions and smarter support, subscribers notice—and reward you with higher loyalty and stronger NPS.

Not at all. CXcare acts as an extension of your team, not a replacement. You remain in control of strategic decisions and day-to-day operations, while we bring specialized expertise, automation, and 24/7 assurance to strengthen your capabilities.

• cWise – Consulting, planning, and network design

• cDeploy – Inside/outside plant builds, hardware/software deployments, integrations, and service activation

• Central – AI-driven suite of web applications for analytics, insights, and QoE management

• cSurance – 24/7 global support with SLAs tailored to your needs

• cSkills – Training and certification to ensure smooth knowledge transfer and internal expertise

Central unifies analytics, AI, automation, and real-time telemetry into easy-to-use applications. With customizable dashboards, proactive insights, subscriber-level visibility, and automated service optimization, Central reduces truck rolls, lowers OPEX, and helps operators act before issues affect subscribers.

cSurance delivers Level 1 and Level 2 support, available 24/7 worldwide, backed by SLAs aligned to your business needs. This ensures rapid incident resolution, higher uptime, and predictable performance, all while freeing your staff to focus on innovation.

cNOC offers a world-class network operations center that enhances your existing operations team, and can serve as your primary NOC if you don’t currently have one. With proactive monitoring, incident management, and predictive analytics, cNOC helps ensure the network runs smoothly and efficiently—without requiring you to expand or replace your in-house staff.

Yes. CXcare reduces OPEX by minimizing truck rolls, shortening time-to-resolution, and improving operational simplicity. It also helps control CAPEX by improving network planning and design, extending the life of assets, and enabling more efficient upgrades.

cSkills offers role-based, hands-on training and certification for your teams on both the cOS platform and hardware. Training can be delivered online, onsite, or hybrid, ensuring that your staff gains the expertise they need for faster deployments, smoother operations, and long-term self-sufficiency.

CXcare combines deep broadband expertise with a hospitality-inspired service philosophy. We prioritize presence, anticipation, authenticity, and alignment with your goals—delivering not just technical outcomes, but also a trusted partnership that puts your brand in the spotlight.