Support
Contact
Book a demo

cOS SensAI: Broadband Intelligence Fabric

SensAI™ turns any broadband network, DOCSIS or fiber, and equipment from any vendor, into a self-diagnosing operation powered by one intelligence fabric.

Detect fast. Diagnose clearly. Empower decisive action.

SensAI Sentinels | AI characters representing SensAI's network intelligence fabric continuously analyzes network, device, application, and back-office data to predict faults, surface root causes, and enable faster resolution

One fabric, every vendor, fast to value

Your data flows in from every system you run. SensAI reasons across all of it and hands your team the cause and the next action, in one place.

 

Lower OPEX

Fewer truck rolls and repeat calls, the biggest cost buckets in daily operations. SensAI diagnoses the root cause and proposes the action for your team, before calls come in and trucks go out.

Lower churn, higher NPS

Speed is table stakes. It's quality of experience (QoE) that keeps subscribers loyal. SensAI scores quality per subscriber and catches issues before subscribers notice.

One operation, every network

SensAI integrates with any vendor equipment, for fiber and DOCSIS, and eases mergers and acquisitions. You stop the swivel chair with a unified solution for your entire footprint.

Consolidate your tools

One stack, one solution to consolidate logs, analytics, and field tools and reduce license and integration costs.

The data to get ahead of problems is already in your network

Fiber builds, distributed access and the in-home network are all coming online at once, and each one generates more signal than the last. SensAI turns that signal into something your teams can act on today.

SensAI_Illustration_Animation2

 

Stay in charge.
One agent for every facet of your operation

SensAI Sentinels are autonomous AI agents, each one built to support a different facet of your operation.

SensAI amplifies your team. It clears the repetitive triage so your experts can review and confirm every action. Every agent starts on the L0–L5 autonomy ladder with a human approving each action, and graduates toward full autonomy only as it earns trust through measured outcomes.

Sentinels_Echo_Transparent

Subscriber
Care

Echo

Tells your care team the moment a call starts whether a subscriber's issue is in the home or out in the network, so calls resolve on the first touch.

 

Sentinels_Dash_Transparent

Network
Operations

Dash

Catches an incident the moment it breaks and gives the NOC the likely cause, who's affected, and where to route it, in minutes.

 

Sentinels_Dojo_Transparent

Daily Intelligence

Dojo

Ties a jump in call volume to the network event or change behind it and surfaces it the same day.

 

Sentinels_Scout_Transparent

Field Operations

Scout

Locates and classifies plant issues so technicians roll to the right location with the full picture.

Sentinels_Vista_transparent

Planning

Vista

Maps where headroom is running short and ranks upgrades by the subscribers and calls each one would protect.

Sentinels_Nova_Tansparent

Provisioning

Nova

Checks every new activation against expected signal in the first hours, so a bad activation is caught before the subscriber notices.

Sentinels_Halo_Transparent

Maintenance

Halo

Treats each firmware or config change as a monitored experiment, flagging a regression early so your team can roll it back fast.

Ready to give subscribers a premium broadband experience with SensAI?

Your data is already there. Your teams are already working hard. What's missing is the connective intelligence that turns fragmented telemetry into coordinated action. SensAI's intelligence fabric closes that gap. Improved subscriber QoE leads to fewer calls, fewer truck rolls, and happier broadband subscribers who stay loyal.

Book a demo

Frequently asked questions

What is cOS SensAI?

cOS SensAI is Harmonic's AIOps network operations intelligence solution that transforms overwhelming network data into actionable insights for fiber, DOCSIS, and converged networks. SensAI is part of Harmonic's Network Intelligence and AI-Operations solution portfolio, working alongside Harmonic's cOS Central suite of network intelligence applications.

How is SensAI different from traditional network monitoring, and how does it work with other Harmonic solutions?

Traditional monitoring shows you what happened. cOS SensAI tells you why it happened, which domain the problem is in, and what to do about it. With transparent reasoning you can verify, SensAI is agnostic to work seamlessly with Harmonic and third-party network systems and devices.

What is a Network Intelligence Fabric?

A Network Intelligence Fabric consolidates data from across your broadband network (PON, DOCSIS, WiFi, billing) and applies AI reasoning to understand relationships between events, enabling proactive operations instead of reactive firefighting.

What are the Three Intelligent Pipelines?

cOS SensAI's Three Intelligent Pipelines address different needs: Real-Time Incident Handler for rapid triage and RCA, Long-Term Insight Engine for proactive issue detection and trend analysis, and Single Subscriber QoE Manager for subscriber-level investigation and truck roll reduction.

How does SensAI help operators?

SensAI places intelligence at every stage of your operation. NOC engineers get faster RCA and prioritized incident queues. CSRs get subscriber QoE context with simple traffic-light indicators for better first-call resolution. Dispatchers get pre-diagnosed context to route the right team. Planners get trend data. The intelligence fabric interprets live telemetry, identifies faults, and surfaces recommended actions, turning reactive operations into proactive network intelligence that reduces OPEX and prevents churn.

Can SensAI work with my existing monitoring tools and NOC processes?

Yes. cOS SensAI is designed to integrate with your existing operational workflows. It ingests alerts and data from Central Analytics, third-party monitoring, billing systems, back-office applications, and other operational data sources, performs intelligent triage and root cause analysis, then integrates with your ticketing systems, NOC dashboards, and field dispatch tools. You maintain human-in-the-loop validation at every step, with flexible integration options as needs evolve.

Does SensAI support multi-vendor and hybrid network environments?

Absolutely. cOS SensAI provides visibility across fiber (PON), cable (DOCSIS 3.1/4.0), and hybrid architectures. It works with Harmonic equipment and third-party devices, delivering consistent intelligent analysis.

How does SensAI work with my operations team?

cOS SensAI amplifies your team's expertise. It handles repetitive triage and root cause analysis 24/7 at machine speed, freeing your engineers to focus on complex problem-solving, strategic planning, and continuous improvement. You maintain full control with human-in-the-loop validation, building confidence through transparent reasoning. Your team is always in control of what gets acted on.

How do I start with SensAI?

Contact the Harmonic team to get a cOS SensAI demo or begin your personalized assessment to evaluate your current network operations, visibility gaps, and operational objectives.

From reactive to proactive

See how operators move from reactive maintenance to proactive operations with cOS SensAI™, the broadband network intelligence fabric. Explore the latest broadband guidance.