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Multi-Vendor PON Network Management

cOS Loop brings automated provisioning, remote diagnostics and efficient subscriber management into one operation across any vendor's PON, from OLTs and ONTs to in-home CPE. Keep the OSS, ERP and CRM you already run, connected through open APIs.

Provision. Diagnose. Manage. Automate.

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Provision
Diagnose
Manage
Automate

Speed up fiber expansion across every vendor's PON

Your fiber estate spans a dozen equipment makers and the systems that provision it were never designed to span them. cOS Loop puts provisioning, diagnostics and subscriber management behind a single operation, regardless of the hardware vendor, so you expand fiber on best-of-breed equipment without adding systems to manage.

One operation, every vendor

Twelve or more OLT and ONU vendors sit behind one platform. Multi-vendor by design, not an integration project.

Faster activations

Every activation follows the same automated path, so installs stop queuing behind the head end and revenue starts on the day service does.

Remote management

Resolve most in-home faults from the care desk. The visits you do send arrive with the fault already identified, so truck rolls become the exception.

Consolidate your tools

Provisioning, EMS, ACS and alarm monitoring run as one system. cOS Loop consolidates them behind open APIs, with no rip and replace.

Provision
Diagnose
Manage
Automate

Fewer truck rolls

Dispatch becomes the exception rather than the default, and the visits you do send arrive with the fault already identified.

Faster activations

Every activation follows the same automated path, so installs stop queuing behind the head end and revenue starts on the day service does.

One operation, every vendor

Twelve or more OLT and ONU vendors sit behind one platform. Multi-vendor by design, not an integration project.

Consolidate your tools

Provisioning, EMS, CPE management and alarm monitoring stop being four systems. cOS Loop consolidates them behind open APIs, with no rip and replace.

Truly see your networkTruly see your network. 

Network and device agnostic.

Turn network data and reporting into action across fiber, DOCSIS, and hybrid networks. SensAI predicts risks, exposes chronic issues, and enables smarter planning.

Simplify operationsSimplify operations.

Win the day.

SensAI complements your workflows. Receive alerts, diagnoses, and recommended actions, integrating seamlessly with your existing workflows and tools.

Reduce truck rollsImprove first call resolution

Reduce truck rolls.

Empower CSRs with individual subscriber QoE data to make intelligent truck roll decisions, reducing unnecessary dispatches while improving first call resolution and subscriber satisfaction.

 

Run smarter, not harder

SensAI shifts broadband operations from reactive firefighting to proactive management.
For your teams, that means:

 

Intelligence that compounds

Every signal sharpens the model, so SensAI gets more accurate the longer it runs, through a governed feedback cycle.

Root cause, not guesswork

Every diagnosis comes with clear, traceable reasoning, so your team moves straight to resolution.

QoE, subscriber by subscriber

Health scored per subscriber, so your team prioritizes the right fix for the right customer.

OPEX that trends down

Insights drawn straight from your own data cut operational effort and operating cost.

 

Expert Design & Planning

Customer story: GCI, Alaska

Harmonic partnered with GCI on the largest broadband upgrade in Alaska's history—an end-to-end transformation of their HFC network. From headend to homes, our experts engineered a 1.8 GHz high-split upgrade, enabling multi-gigabit speeds (5-10 Gbps) across some of the state's most challenging terrain.

“Our partnership with Harmonic enables us to deploy advanced technologies that support both our current multi-gig speeds and future scalability as we work toward our long-term goal of bringing 10-gig consumer internet speeds to our customers. GCI’s network is better positioned than ever before to meet Alaska’s future connectivity needs.”

– Troy Goldie, Senior Vice President and Chief Technology Officer, GCI

 

cOS Loop from activation to remote resolution

cOS Loop Activate automates and simplifies activation through a single pane of glass, regardless of manufacturer. cOS Loop Assess consolidates alarms and quality scoring into a unified view. cOS Loop Connect remotely resolves in-home Wi-Fi and connectivity issues. Together they unlock closed-loop automation.

Provision. Diagnose. Manage. Automate.

  • cOS Loop Activate
  • cOS Loop Assess
  • cOS Loop Connect

One visit. Service live.

Automated OLT and ONT provisioning, with a full EMS behind it.

  • Technicians complete activation on site, from the app or straight from your workforce management system over open APIs
  • The same configuration every time, so quality starts at installation
  • The EMS handles the exceptions: new OLTs, custom circuits, profiles, speeds and VLANs
  • Works across market-leading OLTs and ONTs, whoever made them
  • Activation flows straight into the ERP and CRM you already run
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Know about it before the
subscriber calls.

Continuous monitoring, massive-event detection and fiber sanitation across the PON, with every vendor's alarms in one view.

  • Consolidated alarms from multiple vendors, in a single pane
  • Automated quality scoring, so degradation surfaces early
  • Historical power and signal data per subscriber for faster fault isolation
  • Massive-event detection that identifies every affected subscriber at once
  • Fiber sanitation that clears stale ONU records across the outside plant
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Configure, monitor and troubleshoot the subscriber equipment.

Diagnose and resolve most in-home faults from the care desk.

  • cOS Loop ACS (TR-069) for remote management of the subscriber Wi-Fi and router
  • Change Wi-Fi settings, run diagnostics and remediate remotely
  • Push parameter changes across thousands of devices at once, with full logging and automatic stop safeguards
  • Coverage reporting that shows which homes to act on first
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cOS Loop covers the whole subscriber lifecycle on equipment from any vendor: turn service up, catch degradation early, resolve it remotely.
Once the loop is closed, recurring work runs on automation rather than a technician's day, so your team's time goes to expanding the network instead of maintaining it.

 

 

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