Technical Support

Worldwide 24x7 Technical Assistance Center

The Harmonic Technical Assistance Center (TAC) is the consolidated single point of contact for all customer support questions and issues. The TAC is geographically dispersed, with staff located at key strategic locations worldwide, including Harmonic headquarters in San Jose, California and Harmonic facilities located in Oregon, England, Singapore, Hong Kong and Israel.

While the TAC is geographically dispersed, it operates as a virtually co-located operation using a virtual PBX system that provides worldwide phone distribution and coverage and a common and interconnected set of service tools and database systems.

The TAC operates 24x7 and is staffed by Harmonic technical support engineers who provide multi-level technical support, case management and problem resolution. Acting as the focal point for all communication and case escalations, the TAC consults and advises both the mission-critical Harmonic account team and key customer contacts. This results in quick response to and resolution of customer technical issues. More complex customer support cases are assigned to Level 2 technical support engineers and product specialists for investigation and resolution.

Contact Support

For information regarding Harmonic Worldwide Service plans and offerings, please contact your account manager.
If you are currently a Harmonic customer in need of service, please use the contact information listed here to contact a Technical Assistance Center (TAC) by phone or email, or report an issue using an online form.

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