Get support for your Harmonic solutions
Need some technical support? Lost your password to connect to a Harmonic product? Our team of experts is here to help!
Our team is here 24/7 for your support
Having issues with your portal access? No current SLA in place? We've got you covered. Reach out to Harmonic with one of the options below.
Call +1 (833) 817-7030
Frequently asked support questions
How do I access the broadband Help Center?
Sign in using your Harmonic Okta credentials.
I can’t log in. What should I do?
Contact your organization’s Customer Manager (cOS Portal admin). They can help with access and password resets.
How do I reset my password?
Password resets are handled by a Customer Manager in your organization via user management in cOS Portal (reset password).
How do I onboard a new user?
A Customer Manager can invite users for your organization in the cOS Portal. Personal email addresses are not allowed (organization email only).
How do I change my security question?
Log in to your Harmonic Okta dashboard, go to settings, and edit the forgotten password question. It’s required for password recovery.
How do I change language or time zone?
In the Help Center, open your profile (top right) → Profile, then update language and time zone preferences.
How do I create a support ticket?
In the Help Center, select the relevant portal, choose the request type, complete the form fields, and submit.
How do I view my open tickets or past requests?
In the Help Center, click View all requests, or open your profile menu → Requests.
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