Support
Contact

Broadband Technical Support

Need help? Use the Help Center to submit and track support requests. Use the cOS Portal to view your system and manage access.

 

Open the Help Center
Sign In to the cOS Portal

Get support in four easy steps

Step_1_whiteCircle
Help Center
Submit and track tickets
Step_2_whiteCircle
Select the relevant
request type
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Complete the form and
submit your ticket
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Track updates under
"View all requests"

Quick access

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Help Center

Submit and track tickets
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cOS Portal

View system status and manage user access request type
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Harmonic Okta

Manage your login credentials and security settings

FAQs for technical support

Getting started

How do I access the broadband Help Center?

Sign in using your Harmonic Okta credentials.

I can’t log in. What should I do?

Contact your organization’s Customer Manager (cOS Portal admin). They can help with access and password resets.

How do I reset my password?

Password resets are handled by a Customer Manager in your organization via user management in cOS Portal (reset password). 

Account settings

How do I change my security question?

Log in to your Harmonic Okta dashboard, go to settings, and edit the forgotten password question. It’s required for password recovery.

How do I change language or time zone?

In the Help Center, open your profile (top right) → Profile, then update language and time zone preferences. 

Support tickets

How do I create a support ticket?

In the Help Center, select the relevant portal, choose the request type, complete the form fields, and submit.

How do I onboard a new user?

A Customer Manager can invite users for your organization in the cOS Portal. Personal email addresses are not allowed (organization email only).

How do I view my open tickets or past requests?

In the Help Center, click View all requests, or open your profile menu → Requests.

Contact support

If you can't access the Help Center or need assistance, contact support:

Phone: +1 (833) 817-7030
Email: cos-support@harmonicinc.com

Take your technical support further

Our teams can support you in many ways. 

Broadband Global Services
Our team can make it easy for you to manage your cable delivery network so that you can focus on growing your business.
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Do-it-yourself or let our experts do it for you. Explore a comprehensive set of service and support options available to you for your operations. 
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Video Global Services

Count on a global team of service and support professionals. We offer a full suite of services for all your needs.
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Broadband Global Services

Our team can make it easy for you to manage your cable delivery network so that you can focus on growing your business.
Learn more