Harmonic’s Cable Access Services team is dedicated to helping you deploy video, voice and data solutions quickly and cost-effectively. Whether providing operational leadership, supplemental manpower or field support, our goal is to make it easy for you to manage your cable delivery network so that you can focus on growing your business.

Configuration - Installation

Cable OS deployment begins with validation of customer requirements and auditing existing networks. Harmonic provides core equipment and assures all installation, wiring, configuration, cutover, field testing and training - whether for centralised or distributed deployments.

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Testing - Monitoring

Harmonics performs a full range of tests for each service group, including service accessibility, packet loss verification and DOCSIS speeds. The system is contininally monitored and updated in real time. An easy to navigate UI gives operators constant access to monitoring information.

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Technical - Operational

CableOS raises the bar of performance and density for delivery of competitive gigabit services. Harmonic participates in conference calls and meetings, tracks service schedules and budgets, delivers status reports and assists with the creation of MOPS and submission of maintenance tickets.

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Request assistance

If you are an existing Harmonic customer in need of assistance, please select your preferred method of communication below to get in touch with the TAC team.

organize-remote-assistance

Organize remote assistance

The TAC utilizes remote assistance software to aid in the diagnosis of all product lines. To start a remote, real-time assistance session, please follow these steps:

  • Contact support to plan a remote assistance session
  • Download the Teamviewer software
  • Open the executable file on the PC/Mac you wish us to access
  • Click ”OK” to run. This will start the TeamViewer client
  • Provide the ID and password to our support team, enabling the engineer to connect remotely