The Harmonic service and support organization is committed to excellence in every way. With world-class service plans and a global network of support professionals — including more than 100 in the field and 70 in our central call center — Harmonic possesses a flexible and responsive team that customers can rely on.

Professional Services

From complex, end-to-end systems to configuration and testing of individual units, Harmonic's Professional Services team covers it all. Our expertise, global reach, and reactivity will get your services launched faster.

Service Level Agreement

Our service and support solutions raise the bar for world-class hardware and software maintenance. All of our products and solutions are covered with Harmonic OneCare plans at a low total cost of ownership.


We offer a wide range of education options for groups and individuals, including one-to-one training, online training courses via Harmonic University and classroom training sessions at our facilities or your own.


Harmonic’s Technical Assistance Center (TAC) is the consolidated single point of contact for all customer support questions, issues and product documentation/software.