The Harmonic service and support organization is committed to excellence in every way. With world-class service plans and a global network of support professionals — including more than 100 in the field and 70 in our central call center — Harmonic possesses a flexible and responsive team that customers can rely on.

Professional Services

From complex, end-to-end systems to configuration and testing of individual units, Harmonic's Professional Services team covers it all. Our expertise, global reach, and reactivity will get your services launched faster.

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Service Level Agreement

Our service and support solutions raise the bar for world-class hardware and software maintenance. All of our products and solutions are covered with Harmonic OneCare plans at a low total cost of ownership.

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Training

We offer a wide range of education options for groups and individuals, including one-to-one training, online training courses via Harmonic University and classroom training sessions at our facilities or your own.

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Harmonic’s Technical Assistance Center (TAC) is the consolidated single point of contact for all customer support questions, issues and product documentation/software.