Unlock your media processing potential. Spend less time on repetitive tasks and more time preparing your next service launch! Harmonic Hub makes it quick and easy to manage your account, access your usage reports, obtain support, retrieve system backups, browse the latest documentation, download software bundles and more.

 Maximize your service uptime

Maximize your service uptime

Connectivity and state-of-the-art support for guaranteed service continuity and fastest time-to-resolution.

Streamline your service experience

Streamline your service experience

One-stop-shop for all account management tasks, including creating new users, accessing data reports, registering new systems, obtaining help and downloading software.

Secure your connectivity

Secure your connectivity

A secure environment for daily online backups, data access, reporting, product reliability telemetry, and decision making.

One-stop-shop for all account management tasks

Register and manage your Harmonic systems from Harmonic Hub with increased efficiency.
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HARMONIC HUB CAPABILITIES

Connected customer experience

Thanks to Harmonic Hub, customers free themselves from time-consuming day-to-day tasks and focus on creating innovative new services. When it comes to service continuity, Harmonic’s experts have all the relevant information at their fingertips immediately, meaning faster time to resolution. Our support service activities are fully logged and use best in class identity management. Continuous data feedback to Harmonic ensures that you are always backed-up and that records are always up to date.

A connected customer experience

Customer service is at the heart of Harmonic’s strategy. Through the state-of-the-art Hub platform, customers can benefit from Harmonic’s expertise and support at any time, either through Remote Assistance via screen-sharing, or remote connection. Harmonic is trusted by many of the top 100 media companies around the world.

Enhance efficiency

Harmonic Hub means one secure location for backups, software downloads, starting conversations and online documentation. Harmonic’s SaaS customers can easily monitor their services and manage user access rights from the same portal. Just a single sign-on is needed for access to all products, services, support conversations, and hub administration portals. Constant data feedback allows product telemetry to improve reliability. Hub users also benefit from the platform’s proactive and predictive capabilities.

Address new business challenges

Harmonic Hub helps customers to address rapidly changing business models and technologies, including diverse video processing formats and workflows, to prevent unplanned interruptions due to media processing and security factors. Your system's connectivity to HUB is the key ingredient for delivering maximum value from your Harmonic products and service.

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