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VOS360 SUPPORT PACKAGES

More peace of mind

Get additional support from our experts and maintain
the flexibility that your business needs with one of our tiered support plans. 

logo-vos-support-package-1

Standard

The Standard package is ideal for businesses that prioritize swift incident resolution and flexibility. You'll get responsive support with a 24/7 incident response time via Harmonic Hub. Harmonic will handle upgrades and provide T&Ms for additional configurations.

 

What's included:
check-grey5-minute incident response time
check-grey24/7 incident support  
check-greyIssue resolution assistance
check-greyScheduled upgrades
 
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Premium

The Premium package builds on Standard and is ideal for businesses seeking elevated support. You'll get access to the Customer Success Team for personalized guidance and to coordinate service activities. Plus, rapid response times via the Harmonic Hub. 

 

What's included:
check-greyUp to 40 configurations changes per year
check-greyCoordinated software upgrades 
check-greyOperational and business review
check-greyRoot cause analysis for incidents
 
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Premium Plus

The Premium Plus package offers top-tier support for businesses that require a high degree of agility and expert support.  You'll get a dedicated Customer Success Manager (CSM), access to Harmonic experts 24/7,  architectural guidance, and much more.

 

What's included:
check-greyUnlimited configuration changes
check-greyImmediate responses 
check-greyArchitectural guidance
check-greyCustomer Success Manager
 

logo-vos-support-package-plus-1Basic Live Event Support

This add-on package can complement any of the general support plans. It is ideal if your offerings include live events, live sports, or live elections. A dedicated team would be available up to two hours before the event until the end.

 

What's included:
check-roundResource planning
check-roundEvent setup  
check-roundPre-event load testing
check-roundProactive monitoring
 

logo-vos-support-package-plus-2Custom Live Event Support

We are here to help you. If you need live event support that exceeds the basic live event support, we are ready to tailor our services to meet your needs. Fully customize the package details based on your event and team's requirements.

 

Together, we'll define your specific needs for:
check-roundPre-event consultation
check-roundPre-event load testing
check-roundEvent setup and load testing
check-roundEnhanced event day support
 

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Frequently asked questions
 
You've got questions, we've got answers. We're committed to providing clear,
concise answers that empower you to make informed decisions, emphasizing simplicity and transparency.
What is the response time for Harmonic's support teams?

Incidents reported through Harmonic Hub have a 5-minute response time, 24/7. 

Can I change my support plan if my business requirements change?

Of course! You are permitted to upscale or downscale your support tier quarterly. 

What additional services does Harmonic offer for VOS360?

Harmonic offers a variety of services and support packages available for you to customize to your needs. If you require a service and do not see it on the list above, let us know and we will see how we can accommodate your needs. 

How do I purchase additional professional services?

You can request additional services through the Harmonic Hub. Upon approval charges will be incurred and added to the monthly invoice. 

Need more support?
Reach out to Harmonic, today.

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Let's talk VOS360 services

Thank you for your interest in our VOS360 SaaS service and support packages.
 
Please fill out the form to get in touch and start the conversation to see which package would be right for you. Someone in our sales team will be in touch shortly.

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