Service & Support

Dedicated to your success

The Harmonic service and support organization is committed to excellence in every way. With world-class service plans and a global network of support professionals — including more than 100 in the field and 70 in our central call center — Harmonic possesses a flexible and responsive team that customers can rely on to maintain complex video infrastructure solutions anywhere in the world. Our dedication to providing an outstanding level of service, and for forging close working relationships with our customers, has resulted in an industry-wide reputation for service and support excellence.

Service & Support

Support

The Harmonic Technical Assistance Center (TAC) is the consolidated single point of contact for all customer support questions, issues and product documentation/software.

Professional Services

Professional Services

From complex, end-to-end systems to configuration and testing of individual units, Harmonic Professional Services has the experience, global reach and expertise to rapidly launch your new or enhanced services.

Educational Services

Educational Services

A wide range of education options for groups or individuals, including over-the-shoulder training, online training courses via Harmonic University and classroom training sessions at Harmonic facilities or at your own.

Service Level Agreements

Support Programs offer a variety of Service Level Agreements (SLA) designed to fit diverse operational needs of any enterprise.