Customers Come First
The Technical Assistance Center (TAC) utilizes remote assistance software to aid the diagnosis of all Harmonic product lines. This enables our support engineers to remotely administer Harmonic products alongside our customers, while conversing in real-time. Remotely accessing the equipment provides a much deeper understanding of the setup and issue, leading to a swift resolution.
Harmonic's preferred choice of remote assistance software is TeamViewer, which enables customers to run a client on the affected computer. Other remote assistance software can be used, but Harmonic is set-up and trained to use TeamViewer.
To start a remote assistance session, please follow these steps:
This is a client application that runs on Windows or Mac. No software is installed.