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Discover VOS Cloud-Native Software

We are committed to your success

We’ve brought together a global team of industry professionals, ready to assist you 24/7. We use our experience in deploying cloud-native software on your private data center to get your services launched faster, so you can focus on your core business activities.
VOS-standard-services-card
Any VOS® Cloud-Native Software deployment includes the Harmonic Hub. You will have access to VOS usage counters showing your remaining capacity, ability to download software updates or upgrades, and to backup your VOS software configurations. 
24/7/365
Service availability support access 24/7/365
Notifications
Proactive notification and monitoring remediation
CSM
Customer Success Manager can be added to your account
1/2/3
Incident acknowledgement and Severity 1/2/3 response time
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Extend your service agreement
with CloudCare

CloudCare is an optional service that has our team actively monitor your systems and notify you when needed. The team is always available to quickly respond to your questions.
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Activation & setup features

Our standard service setup allows you to get familiar and on-board to VOS Cloud-Native Software in your private data center. 

Manage

Perform project management from end-to-end

Install

Remotely install VOS Cloud-Native Software on your deployed hardware

Activate Channels

Activate and configure channels to mutually agreed specifications

Third-party

Test interoperability with certified third-party partners

Training

Train users via webinars, e-learning videos and self-guided materials

Testing

Perform Functional Verification Tests (FVT) to Harmonic demarcations

support

Dedicated to your achievement

Your Customer Success Manager (CSM) is your primary point of contact upon purchase of your VOS Cloud Software. Your personal CSM is by your side to ensure you have the support and information you need at all times to drive continued success for your video business.
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A la carte services

You have options once your software is up and running. You can control and configure your services or have us manage them for you.
These additional services are available at a fixed price-per-hour. Simply let your sales representative know that you'd like to discuss the options and we'll schedule what you need.
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Create

Create, activate and de-activate live channels

Upload

Upload files or modify transcode profiles for live or VOD

Upgrade

System update and upgrade implementation

Let's talk VOS Cloud-Native Software

Thank you for your interest in our VOS Cloud-Native Software.
 
Please fill out the form to get in touch and start the conversation about how VOS could work for you. Someone in our sales team will be in touch shortly.

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