VOS Cloud-Native Software

VOS STANDARD SUPPORT & SERVICES

Harmonic’s passion for video extends far beyond developing products. We are committed to your success. We’ve brought together a global team of industry professionals, ready to assist you 24/7. We use our experience in deploying cloud native software on your private data center to get your services launched faster, so you can focus on your core business activities.
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Any VOS® Cloud-Native Software deployment includes the Harmonic Hub. You will have access to VOS usage counters showing your remaining capacity, ability to download software updates or upgrades and to backup your VOS software configurations.

You will also have access to support 24/7/365 service availability, incident acknowledgement and Severity 1/2/3 response time. 

24/7/365
Service availability support access 24/7/365
Notifications
Proactive notification and monitoring remediation
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Customer Success Manager can be added to your account
1/2/3
Severity levels covered

EXTEND YOUR SERVICE AGREEMENT
WITH CLOUDCARE.

CloudCare is an optional service that has our team actively monitor your systems and notify you when needed. The team is always available to quickly respond to your questions.

Activation & setup features

Our standard service setup allows you to get familiar and on-board to VOS Cloud-Native Software in your private data center. 

A LA CARTE SERVICES

You have options once your software is up and running. You can control and configure your services or have us manage them for you. 

These additional services are available at a fixed price-per-hour.  Simply let your sales representative know that you'd like to discuss the options and we'll schedule what you need.

Are You Ready for the Next Step?

Thank you for your interest in our VOS Cloud-Native Software. Please fill out the form to get in touch and start the conversation about how VOS could work for you. Someone in our sales team will be in touch within 1-2 business days.

Get In Touch

Are You Ready for the Next Step?

Thank you for your interest in our VOS Cloud-Native Software. Please fill out the form to get in touch and start the conversation about how VOS could work for you. Someone in our sales team will be in touch within 1-2 business days.