Harmonic HUB is an online management platform that gives you access to a connected experience, available 24/7. Connect to the platform through a highly secure connection to manage a wide range of account settings, real-time access to services and support. With Harmonic HUB you can always access everything you need to produce, deliver and manage to exceptional experiences for your subscribers.
The one-stop-shop for all account management tasks. You can create new users IDs, view transcoding profiles, access data reports, check daily backups, monitor your usage counters, registering new systems, obtain help and download software. You will improve your operational efficiency with your usage dashboards and reporting systems in one place on our easy-to-use user interface.
When it comes to service continuity, our teams have all the relevant information at their fingertips, so you get a faster time to resolution. Our support service activities are fully logged and use best in class identity management. Continuous data feedback to Harmonic ensures that you are always backed-up and that records are always up to date. You can connect directly to Remote Assistance via screen-sharing, or remote connection.