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VOS360 Live Streaming Platform

Contact Us

VOS360 Live Streaming Platform

Contact Us

VOS360 STANDARD SUPPORT & SERVICES

Harmonic’s passion for video extends far beyond developing products. We are committed to your success. We’ve brought together a global team of industry professionals, ready to assist you 24/7. We use our experience in cloud infrastructure to get your services launched faster, so you can focus on your core business activities.
Support and Services ready to assist you 24/7

The VOS®360 standard service agreement includes a service availability commitment of 99.95% during each calendar month of the subscription term.

When CloudLink appliances are used to up or down link live channels to and from the VOS360 platform, they are included under the VOS360 platform Standard Service Agreement terms, which includes the 99.95% uptime commitment.

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99.95%
Service availability each month
Complete Interoperability icon
Notifications for CloudLink issues
Performance icon
Monitor your consumption counters
24/7
CloudLink appliance vitality monitoring

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EXTEND YOUR
AVAILABILITY TO 99.995%.

By running redundant VOS360 instances in two availability zones, two different regions or even into two different cloud providers, we ensure separation of infrastructure and increase the service availability commitment to 99.995%.

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Activation & setup features

Our standard service setup allows you to get familiar and on-board to the VOS360 platform. 
ACTIVATE CHANNELS

Activate and configure five channels to mutually agreed specifications.

Configure

On-net caching servers for advanced delivery after customer installation.

Testing

Perform Functional Verification Test (FVT) to Harmonic demarcations.

CLOUDLINK APPLIANCES

Install, activate and configure CloudLink appliances to pre-defined locations.

THIRD-PARTY

Test interoperability with certified third-party partners.

TRAINING

Train users via webinars, e-learning videos and self-guided materials.

CREATE INSTANCES

Create VOS360 instance as well as your account.

PROVISION

Provision your channel resources.

60-Day Support

Get post-launch support for 60 days.

Dedicated to your achievement

BROCHURE

DEDICATED TO YOUR
ACHIEVEMENT

Your Customer Success Manager (CSM) is your primary point of contact upon purchase of your VOS Cloud Software or VOS360 SaaS. Your personal CSM is by your side to ensure you have the support and information you need at all times to drive continued success for your video business. 

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Dedicated to your achievement

A LA CARTE SERVICES

You have options after your 60-day post-launch support period. You can control and configure your services, or have us manage them for you. 

These additional services are available at a fixed price-per-hour.  Simply let your sales representative know that you'd like to discuss the options and we'll schedule what you need.

Create
Create, activate and de-activate live channels
Upload
Upload files or modify transcode profiles for live or VOD
Manage
Full configuration and operations of services.

Are You Ready for the Next Step?

Thank you for your interest in our VOS360 Live Streaming Platform. Please fill out the form to get in touch and start the conversation about how VOS360 could work for you. Someone in our sales team will be in touch within 1-2 business days.

Get In Touch

Are You Ready for the Next Step?

Thank you for your interest in our VOS360 Live Streaming Platform. Please fill out the form to get in touch and start the conversation about how VOS360 could work for you. Someone in our sales team will be in touch within 1-2 business days.