The Standard Service Agreement included in VOS®360 guarantees a service availability of 99.95% during each calendar month of the subscription term.
When CloudLink appliances are used to up or down link live channels to and from the VOS360 platform, they are included under the VOS360 platform Standard Service Agreement terms, which includes the 99.95% uptime commitment.
Activate and configure five channels to mutually agreed specifications.
On-net caching servers for advanced delivery after customer installation.
Perform Functional Verification Test (FVT) to Harmonic demarcations.
Install, activate and configure CloudLink appliances to pre-defined locations.
Test interoperability with certified third-party partners.
Train users via webinars, e-learning videos and self-guided materials.
Create VOS360 instance as well as your account.
Provision your channel resources.
Get post-launch support for 60 days.
BROCHURE
These additional services are available at a fixed price-per-hour. Simply let your sales representative know that you'd like to discuss the options and we'll schedule what you need.