VOS360 Live Streaming Platform

VOS360 STANDARD SUPPORT & SERVICES

Harmonic’s passion for video extends far beyond developing products. We are committed to your success. We’ve brought together a global team of industry professionals, ready to assist you 24/7. We use our experience in cloud infrastructure to get your services launched faster, so you can focus on your core business activities.
Support and Services ready to assist you 24/7

The Standard Service Agreement included in VOS®360 guarantees a service availability of 99.95% during each calendar month of the subscription term.

When CloudLink appliances are used to up or down link live channels to and from the VOS360 platform, they are included under the VOS360 platform Standard Service Agreement terms, which includes the 99.95% uptime commitment.

99.95%
Service availability each month
Complete Interoperability icon
Notifications for CloudLink issues
Performance icon
Monitor your consumption counters
24/7
CloudLink appliance vitality monitoring

EXTEND YOUR
AVAILABILITY TO 99.995%.

By running redundant VOS360 platform instances in two availability zones, two different regions or even with two different cloud providers, we ensure separation of infrastructure and 99.995% service availability.

Activation & setup features

Our standard service setup allows you to get familiar and on-board to the VOS360 platform. 

A LA CARTE SERVICES

You have options after your 60-day post-launch support period. You can control and configure your services, or have us manage them for you. 

These additional services are available at a fixed price-per-hour.  Simply let your sales representative know that you'd like to discuss the options and we'll schedule what you need.

Are You Ready for the Next Step?

Thank you for your interest in our VOS360 Live Streaming Platform. Please fill out the form to get in touch and start the conversation about how VOS360 could work for you. Someone in our sales team will be in touch within 1-2 business days.

Get In Touch

Are You Ready for the Next Step?

Thank you for your interest in our VOS360 Live Streaming Platform. Please fill out the form to get in touch and start the conversation about how VOS360 could work for you. Someone in our sales team will be in touch within 1-2 business days.